Incident triage
Gather context from several sources before a person steps in.
AI Agents.
Agents that use your organisation's tools and data to complete tasks, with tightly scoped permissions and human oversight.
The problem we solve.
An agent that can act on real systems expands what AI can do, and also what can go wrong. Without permission limits, traceability and approval points, the risk outweighs the benefit.
What’s included.
- Design of the agent and its tools
- Least-privilege permissions and human approval points
- Integration with your systems and APIs
- Traceability of every decision and action
- Evaluation and security testing
How we work.
Five phases, always in the same order. Select each one to see what happens in it. In full projects they map onto the stages of our method.
We identify the use case, the data available, the risks and how success will be measured.
We design the solution: models, data, integrations, security controls and traceability.
We build the agent with its tools, least-privilege permissions and human approval points.
We test the agent with real cases and manipulation attempts before giving it access to more systems.
We tune the system based on real usage and monitor the system like any other production service.
Technical capabilities.
- Tool calling
- Model Context Protocol
- Agent orchestration
- Human-in-the-loop approval
- OpenTelemetry for GenAI
- Splunk AI Agent Monitoring
Use cases.
Repetitive operations
Prepare routine changes for approval.
Data queries
Answer questions by querying internal systems.
Benefits for your organisation.
- Repetitive tasks handled under supervision
- Traceable actions
- Risk limited by design
- Integration with your existing systems
Deliverables.
- Agent for a tightly scoped use case
- Permissions and approvals matrix
- Traceability configured
- Test report
Frequently asked questions.
Can the agent act without supervision?
Only for the actions you define as safe. Everything else requires human approval.
How do you know what the agent has done?
Every step is logged: what it requested, which tool it used and what result it got.
What happens if someone tries to manipulate it?
We test the agent against prompt injection and limit its permissions to contain the impact.
Other Artificial Intelligence services.
Shall we talk about AI Agents?
Tell us about your situation. If this service is not what you need, we will tell you; if it is, we will propose a concrete first step.
Request this service