Data not arriving
Find where events are being lost between the source and the index.
Troubleshooting & Support.
Diagnosis and resolution of Splunk problems: data that isn't arriving, searches that fail, or alerts that don't fire.
The problem we solve.
When Splunk fails, the problem is usually somewhere different from where it seems: a blocked forwarder, a badly parsed timestamp, a permission, or a search quota. Meanwhile, visibility is lost exactly when it's needed most.
What’s included.
- Diagnosis of ingest and forwarders
- Analysis of failing searches and alerts
- Review of the platform's internal logs
- Coordination with Splunk support when needed
- Root-cause report and measures to prevent recurrence
How we work.
Five phases, always in the same order. Select each one to see what happens in it. In full projects they map onto the stages of our method.
We review your platform, your data sources, your searches and your licence consumption to know where you stand.
We design the solution on Splunk Cloud Platform: indexes, retention, ingest paths, apps and access controls.
We reproduce the problem, review internal logs and configuration, and apply the fix or escalate it to Splunk if it is a product issue.
We confirm that the affected data, searches or alerts are working again and document the cause.
We measure usage, performance and cost after go-live and adjust what isn't adding value.
Technical capabilities.
- Internal indexes (_internal, _introspection)
- splunkd.log and metrics.log
- btool
- Cloud Monitoring Console
- Forwarder diagnostics
- Cases with Splunk support
Use cases.
Alerts not firing
Work out why a critical alert didn't run.
Degraded performance
Pinpoint the cause of a slow platform.
Benefits for your organisation.
- Less time without visibility
- Root cause identified
- Measures to prevent recurrence
- Knowledge transferred to your team
Deliverables.
- Documented diagnosis
- Fix applied
- Root-cause report
- Preventive recommendations
Frequently asked questions.
Do you handle urgent issues?
Yes, under the conditions we agree with you. For continuous coverage, the managed service is the right fit.
Do you replace Splunk support?
No. We complement it: we resolve what depends on your configuration and escalate to Splunk what's a product issue.
What access do you need?
The minimum needed to diagnose, usually read access to configuration and internal indexes.
Shall we talk about Troubleshooting & Support?
Tell us about your situation. If this service is not what you need, we will tell you; if it is, we will propose a concrete first step.
Request this service