Response actions
Automatically resolve known alerts.
Digital Engineering & Automation
IT Operations Automation.
Automation of operations tasks: alert response, checks, routine changes and controlled self-healing.
The problem we solve.
Many operations alerts are resolved the same way every time: restart a service, clear a disk, scale up a resource. Doing it by hand at three in the morning is slow and error-prone.
What’s included.
- Analysis of alerts and recurring tasks
- Automation of response actions
- Pre- and post-checks
- Integration with monitoring and ITSM
- Logging and metrics for every action
How we work.
Five phases, always in the same order. Select each one to see what happens in it. In full projects they map onto the stages of our method.
We understand the process, the systems involved, the constraints and how success will be measured.
We design the solution: components, interfaces, security, error handling and deployment.
We automate response actions with pre- and post-checks and integration with alerting.
We test each action in a controlled environment and enable it first with human approval.
We measure actual usage, fix issues and document so your team can maintain it.
Technical capabilities.
- Python and PowerShell
- Ansible
- Platform APIs
- Splunk and Splunk Observability Cloud alerts
- ITSM integration
- Action logging
Use cases.
Checks
Verify status before and after a change.
Routine tasks
Scheduled clean-ups and rotations.
Benefits for your organisation.
- Fewer overnight call-outs
- Faster resolution
- Consistent actions
- Full traceability
Deliverables.
- Deployed automations
- Alert integrations
- Action log
- Documentation
Frequently asked questions.
What happens if the automated action fails?
It stops, logs the error and notifies a person.
Which actions should be automated?
Frequent, well-understood and reversible ones. The rest are better left with approval.
Does it integrate with our monitoring?
Yes, alerts can trigger the automation directly.
Other Digital Engineering & Automation services.
Shall we talk about IT Operations Automation?
Tell us about your situation. If this service is not what you need, we will tell you; if it is, we will propose a concrete first step.
Request this service